Service Head - Branch Operations Leadership (Metro Manila)

Sterling Bank of Asia · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
Sterling Bank of Asia is seeking a highly skilled and experienced Service Head to lead our branch operations in Metro Manila. This role is crucial in ensuring the smooth and efficient functioning of our branches, enhancing customer satisfaction, and driving overall branch performance. The ideal candidate will have a proven track record in branch management and a strong understanding of banking operations.

📋 Tanggung Jawab Pekerjaan

Oversee and manage daily branch operations to ensure high levels of customer service and satisfaction.,Develop and implement strategies to improve branch performance and customer experience.,Lead and mentor a team of branch staff to ensure they meet performance targets and deliver exceptional service.,Monitor branch finances and ensure compliance with banking regulations and internal policies.,Foster a positive and productive work environment that encourages teamwork and continuous improvement.,Collaborate with other departments to ensure seamless integration of branch operations with overall bank operations.,Implement and monitor branch safety and security measures to protect both staff and customers.,Stay updated with industry trends and best practices to drive innovation and improvement in branch operations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Banking, Finance, or a related field.,Minimum of 10 years of experience in branch management or a similar role in the banking industry.,Proven track record of successfully leading and managing branch operations.,Strong knowledge of banking regulations, compliance, and financial management.,Excellent leadership and communication skills.,Ability to work well under pressure and manage multiple tasks simultaneously.,Strong problem-solving and decision-making skills.,Proficiency in English and local language is a plus.

🛠️ Keahlian

Branch ManagementCustomer Service ExcellenceTeam LeadershipFinancial ManagementRegulatory ComplianceOperational StrategyRisk ManagementProcess Improvement
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