E-commerce Customer Service Specialist (Night Shift) - Bali

Join Dwidaya World Wide, a leading e-commerce solutions provider, as our E-commerce Customer Service Specialist (Night Shift) in the vibrant island of Bali! This is an exciting opportunity to be part of a dynamic team that ensures seamless online shopping experiences for our valued customers. In this role, you'll be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. With a focus on customer satisfaction and a commitment to continuous improvement, you'll play a crucial role in enhancing our brand's reputation in the competitive e-commerce landscape.

As an E-commerce Customer Service Specialist at Dwidaya World Wide, you'll work during the night shift, leveraging advanced customer service tools like Zendesk and Freshdesk to manage and track customer interactions efficiently. You'll have the chance to develop your skills in a fast-paced environment, with opportunities for career growth and professional development. Our team is dedicated to fostering a positive and inclusive work culture, where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries and complaints
• Resolve customer issues and escalate complex problems to the appropriate teams
• Maintain and improve customer satisfaction scores through proactive communication
• Utilize Zendesk and Freshdesk to manage and track customer interactions efficiently
• Monitor and analyze customer service metrics to identify areas for improvement
• Collaborate with cross-functional teams to ensure a seamless shopping experience
• Stay up-to-date with industry trends and best practices in e-commerce customer service
• Contribute to the development and implementation of customer service strategies

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the e-commerce industry
• Proven ability to handle high-volume customer inquiries and resolve issues effectively
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills
• Proficiency in using Zendesk or Freshdesk, or a similar customer service software
• Fluency in both written and spoken Indonesian and English
• Ability to work during night shifts, including weekends and holidays, as required
• Bachelor's degree in a related field, such as Business Administration, Communications, or a similar discipline

🛠️ Keahlian

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